Welcome to MpdExtensions - Terms & Conditions

Thanks for using our products and services ("Services"). The Services are provided by MpdExtensions Inc. ("MpdExtensions"), located in India (Ahmedabad) and The Netherlands.

By using our Products and Services, you are agreeing to these Terms and Conditions ("Terms", "Terms and Conditions"). Please read them carefully before using the https://www.mpdextensions.com website (the "Service") operated by MpdExtensions ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Using our products and services

You must follow any policies made available to you within the Services.

Don't misuse our Services. For example, don't interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Products and Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don't remove, obscure, or alter any legal notices displayed in or along with our Services.

A. License

By purchasing a product of MpdExtensions:

• The customer will receive source code open 100%.
• The customer will obtain a License Certificate which will remain valid until the Customer stops using the Product or until MpdExtensions terminates this License because of the Customer's failure to comply with any of its Terms and Conditions. Each License Certificate includes a license serial which is valid for one live Magento installation only and unlimited test Magento installations.
• You are allowed to customize our products to fit your requirements.

B. Copyright

MpdExtensions is the copyright holder of all software sold on this site. The copying, redistribution, use, or publication by you of any products without MpdExtensions's permission, is strictly prohibited. You are not allowed to use any part of our code in whole or part of any other software or product or website.

C. Updates

MpdExtensions updates and improves our extensions on a timely basis. All MpdExtensions extensions come with free technical support and updates in one year except those for which this term does not apply to (for example: free software)

MpdExtensions reserves all rights to determine which products will be updated and when or to discontinue product updates.

D. Subscription

All MpdExtensions extensions are subscription-based which means the customer has limited access to our product's code base after the default first year of subscription expires. Subscriptions are usually yearly. Extension subscriptions can be canceled anytime and are renewable.

Subscriptions for MpdExtensions extensions guarantee:

• Unlimited access to the present extension code base within the subscription period.
• Free updates for the extensions including feature updates, compatibility with the latest Magento versions, security updates along with that of Magento (Adobe Commerce), bug fixes, and performance enhancement.
• Technical support including debug, handling conflicts and incompatibilities.

E. Refunds

To guarantee your protection we offer a 30-day money-back guarantee for ALL our software products. If you are dissatisfied with your product before the valid refund window for any reason, you can receive a full refund via your original payment method. Your refund request will be handled within 7 business days.

To request a refund please submit a request containing your Order ID, Transaction ID or Payer email address via our Support system or email support@mpdextensions.com

MpdExtensions reserves its right to reject refund requests in the following cases

• The refund request is made after 30 days.
• The extension fails to function as promised but was never reported within the refund period.
• The payment was not proceeded via Paypal.
• The refund request is made for the same product the second time.
• Installation, Support and Customization services are non-refundable.

The following items are non-refundable

• Extension subscriptions
• Installation services
• Support packages for free extensions
• Customization services

F. Compatibilities

MpdExtensions extensions are compatible with MpdExtensions 2.x.x Community Edition (Open Source),

Magento 2 Enterprise Edition (Adobe Commerce) and Magento 2.x.x Commerce Cloud Edition.

G. Support

G1. The customer who purchases MpdExtensions products (extensions) may get technical support and bug fixing services. Technical support and bug fixing services that come with a product is to handle issues that the customer experience caused by the product.

G2. For extensions purchased on January 01, 2022, 1-year basic technical support is provided free of charge. Technical support for the extension in the following years is provided as a part of its product subscription and may follow the Support License Agreement. The customer may extend the extension subscription in order to receive support services.

G3. MpdExtensions disclaims responsibility for any technical problems that are caused if:

• The customer does not use the latest version of the extension
• The customer does not use the right version of the extension for the relative Magento and/or PHP version
• The customer uses the edition of the Software that does not correspond to the edition of Magento
• The customer has the extension customized/modified by another third party
• The customer uses Magento which is customized
• The customer uses the extension in combination with third-party software
• The issue is not caused by the extension

G5. We do not provide the free support with MpdExtensions free modules. You may buy the support package for your free extensions when shopping on MpdExtensions or from your Dashboard.

2. Data procession

A. Personal Data that we collect about you

Personal Data is any information that relates to an identified or identifiable individual. The Personal Data that you provide directly to us through our Sites will be apparent from the context in which you provide the data. In particular:

• When you register for a MpdExtensions account we collect your full name, email address, and account log-in credentials.
• When you fill-in our online form to contact our sales team, we collect your full name, work email, country, and anything else you tell us about your project, needs and timeline.
• When you use the "Remember Me" feature of MpdExtensions Checkout, we collect your email address, payment card number, CVC code and expiration date.
• When you respond to MpdExtensions emails or surveys we collect your email address, name and any other information you choose to include in the body of your email or responses. If you contact us by phone, we will collect the phone number you use to call MpdExtensions. If you contact us by phone as a MpdExtensions User, we may collect additional information in order to verify your identity.

B. Information that we collect automatically on our Sites

We also may collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We use Google Analytics on our Sites to help us analyze your use of our Sites and diagnose technical issues.

To learn more about the cookies that may be served through our Sites and how You can control our use of cookies and third-party analytics.

C. Links to the third-party websites

Our Service may contain links to third-party websites or services that are not owned or controlled by MpdExtensions.

MpdExtensions has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that MpdExtensions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

3. Privacy and data protection

A. Privacy

MpdExtensions’s privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that MpdExtensions can use such data in accordance with our privacy policies.

B. Account Management

We may access your account on your requests only. In case you are facing any issue with your account and contact us, then we may log in as you and check your account.

In case you would like to cancel or remove your account, you may contact the support team.